|TECHNOLOGY WILL REPLACE MANY DOCTORS, LAWYERS AND OTHER PROFESSIONALS|
Aruba, October 31, 2016 - Faced with the claim that AI and robots are poised to replace most of today’s workforce, most mainstream professionals — doctors, lawyers, accountants, and so on — believe they will emerge largely unscathed. During our consulting work and at conferences, we regularly hear practitioners concede that routine work can be taken on by machines, but they maintain that human experts will always be needed for the tricky stuff that calls for judgment, creativity, and empathy.
Our research and analysis challenges the idea that these professionals will be spared. We expect that within decades the traditional professions will be dismantled, leaving most, but not all, professionals to be replaced by less-expert people, new types of experts, and high-performing systems.
We conducted around 100 interviews, not with mainstream professionals but with leaders and new providers in eight professional fields: health, law, education, audit, tax, consulting, journalism, architecture, and divinity. Our focus was on what has actually been achieved at the cutting edge. We also immersed ourselves in over 800 related sources — published books, internal reports, and online systems. We found plenty of evidence that radical change in professional work is already under way.
There are more monthly visits to the WebMD network, a collection of health websites, than to all the doctors in the United States. Annually, in the world of disputes, 60 million disagreements among eBay traders are resolved using “online dispute resolution” rather than lawyers and judges — this is three times the number of lawsuits filed each year in the entire U.S. court system. The U.S. tax authorities in 2014 received electronic tax returns from almost 50 million people who had relied on online tax-preparation software rather than human tax professionals. At WikiHouse, an online community designed a house that could be “printed” and assembled for less than £50,000. In 2011 the Vatican granted the first digital imprimatur to an app called “Confession” which helps people prepare for confession.
Read more at: https://hbr.org/2016/10/robots-will-replace-doctors-lawyers-and-other-professionals?referral=00208&cm_mmc=email-_-newsletter-_-technology-_-technology_date&utm_source=newsletter_technology&utm_medium=email&utm_campaign=technology_date&spMailingID=15746289&spUserID=MjAwNTYyMzYzODUS1&spJobID=882015092&spReportId=ODgyMDE1MDkyS0